How can I check the status of/track my order?
Period Packs, Inc. (Periodpacks.com) ships primarily via the United States Postal Service (USPS). Upon placing an order, you will receive a receipt and confirmation and can then track the status of your order via the USPS website (Delivery Confirmation). You will receive an email when your order has shipped and can then track your package online.
Can I place an order from outside the USA?
Yes. Periodpacks.com uses international UPS for overseas shipments and associated shipping charges will be included upon checkout.
How do I calculate shipping and handling for my order?
Period Packs, Inc. (Periodpacks.com) ships primarily via the United States Postal Service (USPS). Options include First Class (ground), priority (two-day) and overnight shipping. For larger and international orders, Period Packs, Inc. also ships UPS — ground, next-day, two-day and three-day shipping.
Shipping can be estimated prior to the final check out page on our website. After placing all the items you wish to purchase into your shopping cart, proceed to check out. A shipping estimator considers the amount of goods and weight you have in your cart. At the final check out, freight costs will be finalized based on the destination zip code.
What forms of payment do you accept online?
Currently, Periodpacks.com proudly accepts Visa, Master Card and debit cards.
What if the products I’ve ordered are put on back order?
All items represented on our website are typically in stock. At times, items sell very quickly and a back order may develop. Should this occur, you will be notified via email and given a series of options. You will be given the date the item will be available and at what time it will be available, so that you can decide if you wish to wait for the item or cancel your order.
Do you offer gift packaging?
The entire Period Packs family of products are shipped/delivered in gift boxes. No additional gift packaging is required.
My order is a gift — May I include a gift card?
Yes, absolutely. We encourage our customers to draft their own special greetings to the recipient of each Period Pack. However, should you want us to enclose our own appropriate and celebratory message, we are happy to do so!
Do you offer gift certificates?
At this time, Period Packs does not offer gift certificates. However, we are working to implement this additional feature and will advise our customers once the feature is in place.
Can I place an order by telephone?
At this time, all orders for Period Packs are taken via the Internet.
Can I change my order once it is placed?
If you have made an error in your order or if you would like to change it prior to it being shipped, simply contact us at and we will make every effort to assist you.
How long do I have to wait for delivery?
Typically, we ask customer to allow up to 2 weeks for delivery, particularly during school holidays, though orders are normally shipped within 2-3 business days after the order is received. Once packages are shipped, customers will receive an email to confirm shipment.
Can I cancel my order?
Yes, you may cancel your order within 24 hours of placing it by contacting us at . Refunds will be made in the same manner in which you paid for your goods. Should products ship prior to your request to cancel, we regretfully will be unable to refund your money or shipping charges as our products are not returnable.
How do I contact Period Packs?
For customer or sales inquiries, please contact us via email at
All press/media inquiries should be directed to
What if I want ‘scented’ products for my Period Pack?
Periodpacks.com does not currently include scented products in its packs given that some women tend to have highly sensitive skin and occasionally, perfumed products can cause them discomfort. We fully intend to carry lines of scented products in the future, but our initial product packs do not — for the health of our customers.
What if I’m allergic to chocolate, peanuts or milk?
Period Packs DO contain items that either contain or have been manufactured in facilities that produce products containing milk, egg, peanut, wheat and/or soybean products. Please review contents of package closely prior to order — especially if known allergies to any of the above mentioned products exists. The company can remove these products prior to shipment and if notified in advance, can also attempt to fill the gift box with an allergy-free alternative or additional product of equal value.
Something unexpected shipped with my Period Pack, what do I do with it?
Occasionally, Period Packs will ship a sample (wipes, chocolate, etc.) or something ‘extra’ to its customers as a free gift. Our goal is to celebrate a young lady’s transition from girl to woman and in doing so, we may come across unique items that fit well with our gifts which we opt not to charge back to our customers. It is our way of celebrating our wonderful customers!
Should you decide you do not want the extra item, simply discard it or better yet, gift it to a friend that has not yet gotten her period!
My Period Pack didn’t have the right size pad, liner or tampon for my needs. What do I do?
Period Packs has designed its Packs for the pre-teen young woman. As all women are unique, so are their feminine hygiene needs. At Period Packs, we seek to introduce young ladies to available options — which typically begin with regular size pads and tampons, and standard panty liners. We anticipate introducing additional Pack options to extend our available product offerings in the coming months.
Where can I find your Policies, Terms & Conditions
Read our policies, terms and conditions
